Sererra LiveSupport will allow you communicate with your website's visitors and offer them customer support. The visitors can contact you by clicking the chat button, or you can contact the visitors on your site at any time:

Live Chat

• Integrates with NetSuite!
• Easy Integration: it's easy to integrate it with your web site. All you have to do is copy and paste 2 small codes in your website's HTML code.
• No maintenance or server-side software required
• Manage multiple chats simultaneously
• Multiple operator support
• Departments you can assign an operator to one or more departments. The visitor has the option to select which department he wants to contact.
• Chat Transfer: transfer a chat session to another operator or department
• Preset messages: you can make a list of the most common messages you use in your chat conversations. After you add a message in the list, you won't have to type it again, all you do is click the "Presets" button and choose the message from the list.
• Strong 256-bit SSL Security: our software is safe to use. It uses strong 256-bit SSL Security to make sure your chat conversations remain private.

Real-time Website Monitoring

The ability to see a list of visitors that are currently visiting your website along with following information for each visitor:

• Search Keyword: the keyword that the visitor searched for on Google, Yahoo, Live, Ask and other search engines before clicking the link to your website
• Referrer URL: a URL of the page that the visitor was on before clicking a link to your website
• Page URL: the URL of the page the visitor is currently visiting
• Page Title: the title of the page the visitor is currently visiting
• A Built-in Browser: a browser where you can see the actual page that the visitor is on. When the visitor will go to another page in your website, the built-in browser will go too. That way you will know exactly what the visitor is looking at.
• Type of visitor: (new or returning)
• Visitor History: will allow you to see what days in the past the current visitor was on your website and what chat conversations the visitor had with your operators. You can see the Chat Transcript for every conversation
• A list of Visited Pages that the visitor was on, in the order he visited them. This will help you determine how serious is the visitor about buying from your website
• Visitor Flags: the ability to flag a visitor with a custom flag. For instance you might want to flag a visitor as a "customer", "potential customer" or a "competitor"
• Custom fields: will allow you to show your own custom information about each visitor. For instance you can show what products the visitor has in his shopping cart, what username he is logged in as, etc.
• Google Maps Integration: by clicking a button called "Map Location", a browser will open Google Maps allowing you to see a geographical map of the area the visitor lives in.
• Name (if the visitor had a chat session before with one of the operators)
• Country
• City
• State
• Zip
• IP Address
• Browser
• Operating System
• Screen Resolution
• System Colors
• Flash Installed
• Java Installed